Constituent Services

Public Health Notice

The safety of our Constituents is our top priority: In an attempt to reduce exposure to the COVID-19 virus, the Constituent Services Department is changing how we are providing services to the public. We are instituting social distancing and limiting exposure to all public and staff; therefore, staff have temporarily relocated to the Financial Assistance Department offices. Our contact information remains the same.

About our Office

The Osage Nation Constituent Services Office provides information about Tribal Government initiatives and services offered by the Osage Nation. To improve the quality of life for ALL Osage Constituents by responding to citizen complaints, questions, and requests.

It is the goal of this Constituent Services Office to increase and/or improve traditional services of the Osage Nation by connecting citizens with the services they seek and by identifying those areas that need improvement.

The Osage Nation established this Constituent Services Office by receiving and answering requests for information about Osage Nation programs and its Government. Such office shall also receive and look into concerns and requests regarding the operation of the Tribal Government and its programs.

All applications are available on our website and on the workstation located in the lobby of the Osage Nation Welcome Center with instructions, access to a computer, the capability to print or make copies, and manila envelopes to contain all required documentation to submit. Access to a phone is also provided if you have any questions.

Contact Information

Nikia Parker
Constituent Services Coordinator, Nikia Parker

Constituent Services Coordinator: Nikia Parker

Phone: 918-287-5555 or 1-800-320-8742
Fax: 918-287-5221
Email: constituentservices@osagenation-nsn.gov

Physical Address: 239 West 12th Street, Pawhuska, OK 74056
Mailing Address: 627 Grandview Avenue, Pawhuska, OK 74056
DropBox: Located outside Welcome Center, 239 W. 12th St., Pawhuska, OK 74056

You can also submit inquiries using our digital contact form at the bottom of this page.

Applications can be submitted in the following ways:

  • Email: constituentservices@osagenation-nsn.gov
  • Mail: Constituent Services, 637 Grandview Avenue, Pawhuska, OK 74056
  • Fax: 918-287-5221

  • DropBox: Located outside Welcome Center, 239 W. 12th St., Pawhuska

If you have any questions or need any assistance please call 918-287-5555 or 1-800-320-8742, or you can email constituentservices@osagenation-nsn.gov

VISION

To provide anyone who contacts the Osage Nation with a seamless service experience that is responsive, easy to use, efficient, and deliver services in a caring manner while promoting a positive image for the Osage Nation.

Constituent Complaints & Compliments Policy

USEFUL LINKS AND FORMS

Colors of Remembrance

Open Records Request Form - Submit completed request via mail to: Attn: Chief's Staff, 627 Grandview Avenue, Pawhuska, OK 74056.

W-9

Health Benefit Information

Contact Form

This form submits your inquiry to Constituent Services, who will forward your submission to the appropriate department, program, or person. If you require a response, please state that and provide us with a method to respond to you. Do not submit sensitive information using this form.

To file a complaint and/or compliment to Osage Nation, please click this link to fill out the Constituent Feedback form.

It is a priority of the Osage Nation Executive Branch that all complaints and/or compliments filed by Constituents of the Osage Nation receive prompt attention and a timely response.

All complaints and/or compliments will be referred to the Osage Nation Director of Operations from the Constituent Services Office. The Director of Operations has the discretion to forward the complaint or compliment to the appropriate supervisor, branch of Government, the Attorney General’s Office, the Osage Nation Police Department, or the Chief of the Osage Nation.

With respect to complaints, Constituents will be notified via telephone or email on the status of their complaint, within ten (10) business days, of receipt of the complaint by the Constituent Services Office.

In an effort to show the Osage Nation’s commitment to continual quality improvement, each department and/or program of the Osage Nation, will visibly display a sign informing constituents that they may request a complaint form directly from the department or program from which they are requesting or receiving service(s).

Compliments can be filed using the complaint form and procedure. No response will be given on the outcome of a compliment.

Complaint forms can be:

  • Emailed: constituentservices@osagenation-nsn.gov,
  • Faxed: 918- 287-5221,
  • Mailed: Osage Nation
    Attn: Constituent Services, Complaints
    239 W. 12th Street
    Pawhuska, OK 74056,
  • Hand delivered directly to the Constituent Services Program; or
  • Via telephone using the 24-hour, toll-free number 1-800-320-8742.

All complaints must be turned into the Constituent Services Program.

Definition

Complaint: is a claim from, or on behalf of a constituent, where his/her rights have been violated; or the standard of service was unacceptable or unsatisfactory according to Osage law, Federal regulations and policy.

Complainant: is any Osage Tribal Member, employee or other constituent who is requesting or receives services through any Osage Nation Department. A complainant may also be the guardian of a constituent or a person who has written consent or legal documentation allowing a person to act on his/her behalf.

Complaint Form Filing Procedure

  • Complaints must be submitted to the Constituent Services Office (CSO)
  • Upon receipt of a complaint, a CSO caseworker will be assigned to provide follow up
  • No less than two (2) business days of receipt from the initial compliant, the caseworker will refer the complaint to the Director of Operations’ Office for review
  • Director of Operations will review and disseminate the complaint within two (2) business days of receipt to the appropriate supervisor, branch of Government, Attorney General, Osage Nation Police Department, or the Chief of the Osage Nation for review and response
  • Within in two (2) business days of receipt the designated department, branch, or office shall review and respond to the Director of Operations concerning the complaint
  • Once response is received, the Director of Operations will have two (2) business days to confer with the designated department, branch, office, or constituent (if necessary) for final determination and resolution
  • Complaint determination will be communicated to the complainant, by telephone, within ten (10) business days of the receipt of the initial complaint to the Constituent Services Office
  • A final determination letter will be issued from the Constituent Services Office, to the complainant, by mail, no less than five (5) business days from final determination date

The form below is offered for your convenience; however, if you would prefer to print a hard copy, you may download the complaint form here. It may be delivered in person, or mailed to:

C/O Constituent Services
627 Grandview Avenue
Pawhuska, OK 74056